Communicating more effectively with your website visitors!
Before website owners had to rely on older methods of communication such as phone, fax & email to communicate with website visitors. This made it difficult for website owners to take full advantage of what the Internet offers.The Internet offers a way to present your business to the world without restrictions of physical location, hours of operation & holiday breaks. Your e-commerce storefront is available 24 hours a day, 365 days a year.
Some newer methods of communicating with website visitors
- Live Chat
- Animated Speaking Characters
- Forums
- Blogs
- Chatrooms
In the past website visitors would place a phone call, or send an email to the storefront owner with their question. Next, after the phone call, or email was placed they would continue to move onto further comparison shopping. You now have the opportunity to immediately respond to a customer.
Providing livechat on your website is another tool for communicating with your customer.
Live Chat Software
- LivePerson – Cost $50 per month, per operator
- Dot Net Live Help – Cost $200, 1 time fee, unlimited operators
It’s easy to see if your competitors are already using this tool, the live help icon will be displayed prominently on their website.