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CONTEMEDIA / BUSINESS IMPROVEMENT

Ecommerce & Retail

More orders aren't the only measure of a better business.

Selling online means balancing product discovery, creative work, fulfillment costs, channel fees, advertising, customer experience and repeat demand. Growth gets healthier when those moving pieces support each other.

Checkout friction still deserves attention

Published cart abandonment studiesEXTERNAL DATA · BAYMARD 2026
70.22%average cart abandonment across 50 published studies
Lower observed rate

55%

Upper observed rate

84%

Unweighted average of 50 studies from 2006–2025. Definitions and industry mixes vary; your own channel-level baseline matters more than a universal target. Research and calculation.

Profit-aware decisions from product page to repeat order

A campaign can drive purchases while consuming the profit those purchases generate. An ecommerce site can have attractive products yet make selection difficult. A marketplace may create volume that strains fulfillment. We examine the entire relationship between acquisition, conversion, economics and operations.

Acquisition and contribution

Review channel economics, margin, conversion and realistic marketing break-even points.

Product discovery and content

Improve category architecture, helpful product descriptions, organic visibility and customer clarity.

Email and retention

Build useful customer communication that brings shoppers back without relying only on discounts.

Inventory and workflow

Identify handoffs and reporting gaps that complicate multichannel selling.

Think beyond the campaign report

Look at the relationship between ad spend, contribution margin, inventory availability, shipping, and lifetime customer value. An apparently successful promotion may be less valuable than improving how existing customers shop again.

Start with the marketing break-even calculator, and explore customer growth consulting.

A DIFFERENT POINT OF VIEW

Know what matters.
Choose what comes next.

Sometimes you need a plan. Sometimes you need a second opinion. Start with a conversation about what could work better.

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